FAQ
Frequently Asked Questions
Welcome to the Sig Addict FAQ page. Here you’ll find answers to the most common questions about buying cigars online, shipping, storage, authenticity, and customer support. If you need further assistance, our team is always available to help.
Ordering & Payment
How do I place an order?
Simply browse our collection, add your selected cigars to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through encrypted, PCI-compliant payment providers. We do not store your card details.
Can I cancel my order?
Orders can only be canceled before they are dispatched. Please contact us immediately if you need to make changes.
Shipping & Delivery
Where are orders shipped from?
All orders are shipped from Switzerland.
Do you ship worldwide?
Yes, we offer worldwide shipping to most countries.
Do I have to pay customs fees?
No. Sig Addict handles customs clearance and import duties whenever possible.
How long does delivery take?
Delivery usually takes between 3 and 15 business days, depending on your location.
Will I receive tracking information?
Yes, tracking details are provided by email when available.
Products & Authenticity
Are your cigars authentic?
Yes. All cigars sold by Sig Addict are 100% authentic and sourced from authorized suppliers and trusted distributors.
Do you sell Cuban cigars?
Yes. We offer a wide selection of genuine Cuban cigars, including Cohiba, Montecristo, Partagás, and more.
Do you sell non-Cuban cigars?
Yes. We stock premium non-Cuban brands such as Davidoff, Padron, Rocky Patel, Oliva, Nub, and My Father.
How are cigars stored?
All cigars are stored in professionally maintained, climate-controlled humidors to preserve quality and freshness.
Packaging & Freshness
Will my cigars stay fresh during shipping?
Yes. All orders are packed with protective materials and Boveda humidity control packs when needed.
Do you ship in humidified packaging?
Yes. We use moisture-resistant packaging and humidity control systems.
Returns & Refunds
What is your return policy?
Due to the nature of cigars, returns are only accepted for damaged, defective, or incorrect items. Please see our Returns & Refund Policy for details.
What if my order arrives damaged?
Contact us within 48 hours of delivery with photos, and we will assist you.
How long does it take to receive a refund?
Approved refunds are usually processed within 5 to 10 business days.
Accounts & Security
Do I need an account to order?
No. You may check out as a guest, but creating an account allows you to track orders and save preferences.
How do I reset my password?
Use the “Forgot Password” link on the login page to reset your credentials.
Is my personal information protected?
Yes. We follow strict data protection policies as outlined in our Privacy Policy.
Storage & Cigar Care
How should I store my cigars?
We recommend storing cigars in a humidor at 65–70% humidity and 18–21°C (65–70°F).
Can I smoke cigars immediately after delivery?
Yes, but allowing your cigars to rest for a few days after shipping is recommended for optimal flavor.
Promotions & Discounts
Do you offer discounts?
We occasionally offer promotions and exclusive deals. Subscribe to our newsletter to stay updated.
Can I use multiple discount codes?
Only one discount code may be applied per order unless stated otherwise.
Wholesale & Business
Do you offer wholesale pricing?
Yes. For wholesale and bulk orders, please contact our support team.
Do you supply lounges and retailers?
Yes. We work with cigar lounges, retailers, and hospitality businesses.
Legal & Compliance
What is the minimum age to purchase?
You must be at least 18 years old or meet the legal smoking age in your country.
Do you comply with international regulations?
Yes. We follow applicable laws related to tobacco sales and international trade.
Customer Support
How can I contact Sig Addict?
You can reach us via email at: support@sigaddict.com
When will I receive a reply?
We usually respond within 24 to 48 business hours.
Still Have Questions?
If you cannot find the answer you’re looking for, please contact our support team. We are always happy to help.