Returns & Refund Policy | Sig Addict Online Cigar Store

Returns and Refunds

At Sig Addict, customer satisfaction is our priority. We take great care in storing, packaging, and shipping our cigars to ensure they arrive in excellent condition. Due to the nature of tobacco products, our returns and refund policy is designed to protect both our customers and our quality standards.

This policy explains the conditions under which returns and refunds are accepted.

Eligibility for Returns

Because cigars are perishable products, we can only accept returns under specific circumstances.

Returns may be accepted if:

  • You received an incorrect item

  • Your order arrived damaged

  • Your package was lost in transit

  • The product has a verified manufacturing defect

Returned items must be:

  • Unused and unsmoked

  • In original packaging

  • In the same condition as received

Returns for personal preference, taste, or change of mind are not accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or smoked cigars

  • Products damaged after delivery

  • Items stored improperly after receipt

  • Clearance or discounted products (unless defective)

  • Gift cards and promotional items

Reporting an Issue

If there is a problem with your order, please contact us within 48 hours of delivery.

Include the following:

  • Your order number

  • Clear photos of the product and packaging

  • Description of the issue

This allows us to investigate and resolve your case efficiently.

Refund Process

Once your claim is approved, we will process your refund or replacement.

Depending on the situation, we may offer:

  • Full refund to the original payment method

  • Partial refund

  • Replacement shipment

  • Store credit

Refunds are processed within 5 to 10 business days after approval.

Return Shipping

If a return is approved:

  • Sig Addict will provide instructions for returning the item

  • In cases of incorrect, damaged, or defective products, we cover return shipping

  • Unauthorized returns will not be accepted

Do not return any product without prior authorization.

Lost or Stolen Packages

If your package is marked as delivered but not received:

  • Contact us within 3 business days

  • We will investigate with the carrier

  • Resolution will depend on carrier findings

Sig Addict is not responsible for packages lost due to incorrect addresses provided by the customer.

Refused or Unclaimed Packages

Orders that are refused or not collected may be subject to:

  • Return shipping fees

  • Restocking fees

  • Customs-related charges

These costs may be deducted from any eligible refund.

Chargebacks and Disputes

We encourage customers to contact us before initiating a chargeback.

Unresolved chargebacks may result in account restrictions.

Our support team is committed to resolving issues fairly and promptly.

Exchanges

We do not offer direct exchanges. If your case qualifies, we will issue a refund or replacement according to our policy.

International Orders

This policy applies to both domestic and international orders.

All international claims are handled according to the same quality and documentation standards.

Contact Information

For returns and refund inquiries, contact:

Email: support@sigaddict.com

Please include your order number in all communications.

Frequently Asked Questions

Can I return cigars if I don’t like the taste?

No. Returns based on personal preference are not accepted.

What if my cigars arrive damaged?

Contact us within 48 hours with photos, and we will assist you.

How long does it take to get a refund?

Refunds are usually processed within 5 to 10 business days after approval.

Do you accept returns on international orders?

Yes, if the return meets our eligibility criteria.

Who pays for return shipping?

We cover return shipping for approved cases involving errors or defects.