Shipping Policy | Worldwide Cigar Delivery from Switzerland – Sig Addict

Shipping Information

At Sig Addict, we are committed to delivering your premium cigars safely, securely, and efficiently. All orders are prepared and shipped from Switzerland using reliable international carriers and professional packaging to ensure your cigars arrive in optimal condition.

This Shipping Policy explains our processing times, delivery methods, and international shipping procedures.

Order Processing Time

All orders are carefully prepared in our Switzerland-based facility before dispatch.

  • Orders are typically processed within 1 to 3 business days after payment confirmation.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • During high-demand periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been shipped.

Shipping Origin

All orders are shipped from Switzerland under strict quality control and professional storage conditions.

Worldwide Shipping

Sig Addict offers worldwide shipping to most countries, including Europe, North America, Asia, the Middle East, Australia, and other international destinations.

If you are unsure whether we ship to your country, please contact our support team.

Shipping Methods & Carriers

We work with trusted international carriers to ensure secure and reliable delivery.

Shipping options may include:

  • Standard International Shipping

  • Express Shipping (where available)

  • Tracked Shipping Services

Available methods and costs are displayed at checkout.

Delivery Time Estimates

Estimated delivery times:

  • Europe: 3–7 business days

  • North America: 5–12 business days

  • Asia & Middle East: 7–14 business days

  • Australia & Other Regions: 8–15 business days

Delivery times may vary due to external factors.

Packaging & Humidity Control

All orders are professionally packed using:

  • Protective materials

  • Moisture-resistant packaging

  • Boveda humidity control packs

This ensures freshness throughout transit.

Customs, Duties & Import Taxes

Sig Addict takes care of customs clearance and import duties on your behalf.

  • No additional customs fees are charged to you upon delivery.

  • We manage documentation and import procedures whenever possible.

  • This allows for smoother delivery and fewer delays.

In rare cases where local regulations require customer involvement, our support team will assist you directly.

Tracking Information

Tracking details are provided by email once your order is dispatched, when available.

Delivery Issues & Delays

Delays may occur due to customs inspections, weather, or carrier disruptions.

If your order is delayed, contact our support team with your order number.

Incorrect or Incomplete Address

Please ensure your shipping details are accurate. Sig Addict is not responsible for issues caused by incorrect information.

Lost or Damaged Packages

If your order is lost or arrives damaged:

  • Contact us within 7 days

  • Provide your order details

  • Our team will assist with investigation and resolution

Restricted Countries

Some destinations may have shipping limitations. This will be indicated at checkout.

Contact Us

For shipping inquiries:

Email: contact@sigaddict.com

Frequently Asked Questions

Do I have to pay customs fees?

No. Sig Addict handles customs duties and clearance whenever possible.

Where are orders shipped from?

All orders are shipped from Switzerland.

Is worldwide shipping available?

Yes, we ship to most countries worldwide.

Will my cigars stay fresh?

Yes. All shipments include protective packaging and humidity control.

How long does delivery take?

Delivery usually takes 3 to 15 business days depending on location.